Correct as of October 5th, 2022
** Covid-19 Flexible Booking Terms**
Like you, we know that international travel will be back to normal in the near future. We just don’t know exactly when or how that will look yet. To give you ultimate peace of mind, we’re providing “Covid-19 Flexible Booking Terms” for all new bookings.
Our Covid-19 Flexible Booking Terms allow you to cancel your trip up to 84* days before your trip’s commencement date and pay no trip cancellation charges, when at the same time you rebook any trip (excluding tours) for any date in the next 2 years from the original booking. Our trips are also fully transferable, so you can send someone else in your place for no additional charge. *
If you don’t want to rebook a new date or trip when cancelling, you can outright cancel your trip up to 84* days before your trip’s commencement date with only a 50% cancellation fee of your trip’s price. The balance will be refunded as a Store Credit (Amka Dollars), and claimable towards any trips offered on https://amkaafrika.com/ including tours, and any holidays offered on DealsAway.com. Your Store Credit will be valid for the next 2 years and is fully transferable. *
If we must delay your trip due to Covid-19 restrictions only, and you can’t change your dates or destination, you’ll receive a Trip Credit equal to 100% of the amount of your trip you’ve paid, valid towards any Amka trip-only (tours excluded) to use within the next 5 years, fully transferable. *
*Airfares, insurance, and separate add-ons are subject to each supplier’s individual terms. If you cancel your booking within 84 days of your trip’s commencement date, the standard cancellation charge applies. These terms are in conjunction with our Credit Terms.
We will do our best to ensure your trip runs as smoothly as possible! – but due to the unprecedented effects of Covid-19 on travel, border entries and global economies, normal performance of this contract may be affected and no guarantees can be made on specific departure dates or service provision dates. However, we will Endeavour to provide all services as close to our normal provision as possible and to the best of our abilities, but there are many circumstances outside of our control that we are unable to take liability for, this includes but is not limited to continued border closures (in or out), cancelled flights, mandatory quarantines, mandatory vaccination requirements for Covid-19, delayed visa applications, and supplier insolvencies to name a few. Covid-19 will present additional challenges that must be overcome and some aspects will be directly dependent on you and you accept responsibility for these additional circumstances.
We only accept your booking under this mutual understanding and acceptance of the requirement for absolute flexibility and possibility for changes with your trip’s start dates and other surrounding logistics.
There’s never been a more important time to have an established African travel company by your side to support your travel dreams, and your Trip Coordinator will keep you informed along the way. Together we will get you moving again soon!
Thanks for booking with Amka Afrika !
Work & Study Trips
Welcome on board! We’re glad to have you join us! Whilst these may seem long or tedious, it’s important you take some time to have a read. We want to make sure we start our relationship off on the right foot and avoid any surprises later on. These terms and conditions apply to all trips on https://amkaafrika.com/ excluding Tour. This includes but is not limited to Working Holiday, Volunteer, Au Pair, Teach, Intern, Camp, Tutor & Remote trips.
If you do not understand anything written here, please get in touch with us before agreeing to them, as these are binding.
These Booking Terms & Conditions, together with our Privacy Policy which can be found in the footer of our website, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with AMKA AFRIKA LTD, with our Registered Office at ARUSHA, TANZANIA., PO Box 14950, TANZANIA, EAST AFRICA (“we”, “us” or “our”).
In these Booking Terms & Conditions, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, you agree that:
You have read these Booking Terms & Conditions, understand them, and agree to be bound by them.
Your booking deposit is non-refundable once these terms have been accepted, unless at the time of booking you did not qualify for the trip you booked, based on the information you provided. Evidence may be required. This does not affect your statutory rights.
You consent to our use of information in accordance with our Privacy Policy.
You are over 18 years of age unless we received signed authority from a legal guardian.
You understand that we are not an employment agency, but a travel company, and the trip you’re booking is for the purpose of cultural exchange and travel only.
You do not have any criminal convictions or offences that would make you ineligible for required visas or entry permits when booking this trip. If unsure, please contact us first.
If you have any medical or other conditions that may affect your participation, comfort, or safety on this trip, you must check with us first before booking. If you do not disclose medical or other significant conditions during the booking process, you will be considered as fit and healthy. If you later advise us about conditions that may affect your trip, you acknowledge that the standard cancellation terms will apply.
You cannot take pets or animals on any of our trips.
If you’re booking a Working Holiday trip, you must have 6 months of paid work experience in a relevant industry by the commencement of your trip, AND, you confirm that you can commit to a minimum of 1-6 months in-country to a potential Host Company to be eligible for this trip (excluding to USA). The services provided for your requested trip are for the duration stated on the trip product page, or if there is no confirmed duration, the first visa you receive, unless a second visa is necessary to complete the trip duration.
When booking your flights through us, we will take responsibility for ensuring you arrive at the correct date, time and airport for your trip’s requirements. If booking flights independently, it’s your responsibility to ensure you arrange for your flight to arrive at the applicable airport for your trip on the time and date we stipulate, and provide us with your confirmed itinerary no less than 60 days before arrival. We will not be responsible for any costs or losses incurred by you should you fail to organize your travel arrangements accordingly and not through us.
For flights, tours, or any additional products or services not advertised as included with your original trip purchase, Global acts as a travel agent only. Many, if not all of the services that make up your travel booking are provided by independent third-party travel suppliers including without limitation, tour operators, hotels, airlines, car rentals (“Travel Suppliers”). Payment of your travel booking to us, as the agent of the Travel Supplier, binds you to the terms and conditions of the Travel Suppliers, and:
If for any reason, any Travel Supplier is unable to provide the services for which you have contracted, your remedy lies against the Travel Supplier, and not against Amka Afrika.
We do not represent that any travel products or services will be suitable for you and we do not accept legal liability or responsibility for any services of a Travel Supplier that does not meet your expectations. Any grievances with the product must be brought up with the Travel Supplier directly.
We rely on the information that is provided by the Travel Suppliers to assist you to make an informed decision, but we cannot guarantee the accuracy of the information.
It is important that you understand that most flight and travel bookings are non-refundable and are unable to be rerouted. This is dependent on the type of fare and booking purchased. It is important that you are aware of the specific cancellation and change policies of the Travel Supplier that you are purchasing from, and the conditions specifically related to your purchase. Any refunds, if provided, are provided by the supplier and are made in line with the supplier terms made available to you at time of booking. Any changes or amendments to an itinerary or passenger details may not be permitted and may result in the forfeiture of a booking, or may incur additional charges from the airline, Travel Suppliers, or Amka Afrika. Please see fare details and invoice for penalty details. Any cancellation or change request must be sent to Amka Afrika in writing and will take effect at the time we receive it. Whilst Amka Afrika will try and assist, we cannot guarantee that the Travel Supplier will meet such requests. By accepting your terms and conditions and agreeing to be bound by them, you authorize Amka Afrika to seek to recover any refunds/credits that may be available from any airline or other Travel Suppliers. While most flight and travel bookings are non-refundable, should the Travel Supplier allow for a refund of the purchase, Amka Afrika reserves the right to apply a cancellation surcharge of $350 to cover costs related to service provision. If you commence travel, please be aware that the ticket will generally be non-refundable. If you cancel or change any flight segment or portion of any travel booking, you must advise the Travel Suppliers prior to the time of the initial departure or you will be deemed as a ‘no show’ which will result in you losing the value of any remaining portion of your purchase, or the entire purchase or payment. Travel Suppliers will often charge to make an amendment to the quantity of passengers and therefore any changes in your itinerary after purchase will most likely result in an additional charge from the Travel Supplier.
Job Match: We know that one of the elements of a successful Working Holiday is to find local, seasonal employment to use as a means to fund your travels around the country. We also know that only certain businesses and industries will even consider hiring a traveler. We develop and maintain partnerships with hundreds of local businesses (‘Host Companies’) that do hire travelers, and as part of this trip your profile will be available for the organizations in our database to view and assess for their hiring needs. When we present you with a Job Match, it means a Host Company in our network has already reviewed your resume/CV and/or profile and has expressed their interest in interviewing you with the intention of offering you a seasonal job. However, just as back home, you do need to attend the interview and present yourself in the best way possible to pass the interview. Should you unintentionally fail the interview, our local team will continue to gain you additional interviews with the end aim of you passing and finding seasonal employment on your working holiday trip.
Should you not show up to an interview, purposely act to fail an interview, or otherwise act in an manner that is not conducive to getting an interview, we reserve the right to no longer show your resume/profile to our Host Companies and suspend this element of the service indefinitely and at our sole discretion.
Job Match Pre-Arrival Guarantee: Our guarantee is that we will provide you with at least one job interview with a potential Host Company before you arrive at your destination. If we haven’t, we will extend your included accommodation entirely at our own expense until we have provided you with your first interview, subject to Clause 5b above. *Excluding Lite trips.
“Unlimited Extra Job Matches” are conditional upon you completing your previous contract, giving appropriate notice of resignation to your Host Company, and remaining professional. You should give us at least 4 weeks advance notice in order to receive additional Job Matches. *Excluding Lite trips.
Should you accept a job offer from a Host Company, it is a requirement that you fulfill the contract that you agreed to with the partner organization, unless given express written consent by Global otherwise. Failure to abide by an accepted employment contract will result in you being ineligible for any future job matches in any trips that we offer without any additional compensation.
We only act as an intermediary and platform between travelers and local businesses that want to hire travelers. Whilst our team will learn of your experience, personality, skill set and preferences, (and thus aim to organize the most suitable interview/s) we ultimately don’t have the control over the employment process and you understand that we do not guarantee that you will be suitable for employment, or obtain employment, with a particular Host Company, OR, in a certain location or industry or role. You cannot hold us liable or responsible for the outcome of your job interview with any Host Company identified to you during your trip.
We are a travel company only, and do not purport or hold ourselves to be an employment or recruitment agency. We and third parties assist you for the purposes of cultural exchange and in order to help you make the most of your trip, which might include introducing you to job opportunities we or third parties have become aware of. You understand that we do not offer to find you employment or to negotiate or administer the terms of your Job Matches or employment contracts.
We do not charge a fee for finding or securing you employment nor are you required to use any services or resources offered by us. Job Matches are an optional travel service to receive, for your own benefit, and you do not have to claim this inclusion. This inclusion carries no financial value. You acknowledge that there is no relationship of employer and employee between you and us.
If you are forced to return home early from your chosen trip, we cannot refund the cost of any services you have not used and will not be liable for any compensation or associated costs you may incur.
You can cancel your chosen trip at any time. Your notice of cancellation will only take effect when it is received by us through your Amka Afrika account and will be effective from the date on which we receive it. Please call us on +255 767 707 352 (TZ) or +255 623 735252 (NZ) first to discuss the available options and how to cancel.
Our cancellation charges have been calculated as a genuine pre-estimate of the losses we would incur in the event you cancel your trip, taking into account the charges we will incur from our suppliers and the expected cost savings and income from alternative deployment of our human resources and services.
IMPORTANT: Your tentative date of departure for the purpose of calculating the cancellation fee will be the first day of the calendar month you selected at the time of making your booking, or if you choose to ‘Book Now, Decide Later’, the first day of the calendar month you confirmed with your Trip Coordinator later, either by phone or email.
Cancellation charges (Please read in full):
Some trips, due to visa requirements or other factors inherent to international travel, require us to pay suppliers in full up to 112 days in advance of your departure (16 weeks).
All trips have a minimum service charge equal to the value of the standard booking deposit. If you select a promotional booking deposit when booking and wish to cancel your trip booking, or place your trip on hold, the balance of the minimum service charge will be due & debited.
Any additional products or services such as airfares, travel insurance, tours, accommodation, car hire, etc. are subject to administration & third party supplier cancellation fees as stated at time of booking.
Changes
Given the nature of the trips we operate, you accept, understand, and acknowledge that it is necessary for you to adopt a flexible approach, allowing for the possibility of alternative arrangements to be necessary. Your chosen trip may be subject to alterations without prior notice due to local circumstances or unavoidable and extraordinary circumstances. Accordingly, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be insignificant and we will advise you of them at the earliest possible date.
All tours and trip service inclusions are subject to availability and pricing is based on average booking costs. Certain inclusions may be subject to ‘high season’ pricing, and we reserve the right to provide the inclusion within 5 days of the requested date. If you wish to receive the inclusion specifically and only during the high season dates, the inclusion may be subject to a surcharge price to reflect the increased supplier surcharges
Cancellation
having a refund of all monies paid; or
accepting an offer of alternative travel arrangements of comparable or higher standard from us, if available (at no extra cost); or
if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.
We will not be liable or pay you compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease (including Covid19 & variants thereof) at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside our or the relevant supplier’s control. If, in the event of “unavoidable and extraordinary circumstances” your trip cannot proceed as planned, we reserve the right to provide you with your service inclusions when circumstances permit it, or within the following 5 years, whichever occurs first.
If you have a problem during your trip, you must inform our local representative or supplier immediately. If the problem cannot be resolved and you wish to complain further, you must send a formal written email notice of your complaint to us within 14 days of the end of your trip, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect our ability to investigate your complaint, and will affect your rights under this contract. All complaints must be put to us individually, by the person wishing to complain only.
If in our opinion or in the opinion of our local representatives or any other person in authority, your behavior is causing or is likely to cause distress, danger or annoyance to any other person taking part in the trip or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your trip with us immediately. In the event of such termination our liability to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you. Participation in any trip is subject to the adherence of our Behavior Policy.
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
The maximum amount we will have to pay you in respect of these claims is up to three times the price paid by you in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.
It is your responsibility to check and fulfill the passport, visa, health, and immigration requirements applicable to your trip. You should ensure that any visa which you obtain covers the full length of your chosen trip and does not expire part way through.
Most countries require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the passport office of your home country. Up to date travel advice can be obtained from the Department of Foreign Affairs & Trade, visit www.smartraveller.gov.au. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Many of the services which make up your trip are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. For some products or services we offer, we may receive fees, commissions or financial incentives from third parties under this contract.
Amka Afrika acts as an intermediary to assist you to organize products or services with Travel Suppliers. If for any reason a Travel Supplier is unable to provide their stated services, your remedy lies against the Travel Supplier, and not Amka Afrika. In the event that a payment has been made to Amka Afrika by credit card, you agree that you will not seek to chargeback your payment to Global. If the credit card has been charged by the Travel Supplier, and you chargeback your payment from the Travel Supplier, you agree to be held liable and indemnify Amka Afrika against any cost resulting from your action, including but not limited to, any air debit memos charged to Amka Afrika. If Amka Afrika incurs any costs or penalties due to your chargeback request, including but not limited to legal fees to recover any payments that have been charged back, or fees imposed by payment processing providers, you agree that you will be liable for those costs. If your credit card declines, you guarantee that you will settle any amounts owing to Amka Afrika through an alternative payment immediately. Moreover, if your credit card payment is declined, you understand and agree that no rates or space can be held for any product or service, and no portion of your booking, product, or service will be confirmed until which time your payment is received in full.
If, whilst you are on your trip, you find yourself in difficulty for any reason we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements.
Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require.
For any emergency, you and your family can call our 24/7 Amka Afrika Emergency Line on +255767707352 OR +255 623735252, 365 days of the year.
These Booking Terms & Conditions and any agreement to which they apply are governed in all respects firstly by the United Republic of Tanzania. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of United Republic of Tanzania only.
Enjoy your trip and thanks for booking with Amka Afrika TD
Tour, Fly & Travel Products
Please read these terms and conditions carefully before making any purchase. These terms and conditions apply to any Tour, Fly or Travel product purchased through https://amkaafrika.com/ , excluding Work & Study trips. If you do not understand anything written here, please get in touch with us before agreeing to them, as they are legally binding. In order to purchase any of our products you are required to agree to these terms and conditions which constitutes a contractual agreement between the traveller(s), customer(s), and/or purchaser(s), collectively referred to as “you” “your”, and “traveller”, and the Travel Supplier (defined below) for the specific travel services you have booked and Amka Afrika. Ltd., (Amka Afrika ltd) for your booking, collectively referred to as “we”, “us”, “our”, and “Amka Afrika”.
These Booking Terms and Conditions, together with our Privacy Policy which can be found in the footer of our website, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Amka Afrika with our registered office at Arusha, Tanzania, PO Box 14950, Arusha,Tanzania,East Africa.
By making a booking with us, you agree on behalf of all people’s details on the booking that they:
Have read these Terms and Conditions and agree to be bound by them;
Consent to Amka Afrika’s use of personal data in accordance with the Privacy Policy on our website and you agree that you are authorized on behalf of all persons detailed on the booking to disclose their personal data to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
Are over 18 years of age and where placing an order for services with age restrictions you declare that you and all persons detailed on the booking are of the appropriate age to purchase those services; and
Accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
Nature of Relationship:
Amka Afrika acts as a travel agent only. Many, if not all, of the services that make up your travel booking are provided by independent third-party travel suppliers including without limitation, tour operators, hotels, airlines, car rentals (“Travel Suppliers”). Payment of your travel booking to us, as the agent of the Travel Supplier, binds you to the terms and conditions of the Travel Suppliers, and:
If for any reason, any Travel Supplier is unable to provide the services for which you have contracted, your remedy lies against the Travel Supplier, and not against Amka Afrika.
We do not represent that any travel products or services will be suitable for you and we do not accept legal liability or responsibility for any services of a Travel Supplier that does not meet your expectations. Any grievances with the product must be brought up with the Travel Supplier directly.
We rely on the information that is provided by the Travel Suppliers to assist you to make an informed decision, but we cannot guarantee the accuracy of the information.
We reserve our right to deny access to the services and products we offer and to our website to anyone for any reason and at any time, including but not limited to a breach of these Terms and Conditions.
Any and all references to ‘travel services’, ‘travel products’, ‘packages’ and ‘package holidays’ in these Terms and Conditions means packages organized by third party Travel Suppliers on whose behalf we act as agent. We accept no liability in relation to any contract you enter into or for any travel services or other services you purchase or for the acts or omissions of any Travel Supplier or other person(s) or party (ies) connected with any travel services. For all travel services, your contract will be with the Travel Supplier of those travel services.
It is possible that changes to your booking may occur, even after the booking is completed and full payment is received. These changes may be related to flight times, accommodation, or other travel services. Each Travel Supplier will have their own terms and conditions and it is recommended and important that you familiarize yourself with their terms and conditions by referring to their website or brochures. If you breach the Travel Suppliers terms and conditions or these Terms and Conditions it may result in the cancellation of your booking or the termination of other services, which could result in amounts already paid to be forfeited or additional charges to you that the Travel Supplier or we incur in connection with such a breach. Further, if you breach these Terms and Conditions, any laws or other applicable rules or policies in connection with the travel services, you shall defend and indemnify us and our directors, officers, representatives, employees and agents from and against any claims, demands, causes of action, losses, fines, penalties, damages or other costs or expenses (including legal fees and accounting fees), brought by third parties. Please ensure that your contact information is always current so that you can be contacted and notified of any changes that may occur before your departure date, or while in your destination. Any requested travel is subject to availability and cannot be guaranteed, such as seat or room allocation, etc.
Contract:
When making your booking, Global will arrange for you to enter into a contract with the applicable Travel Supplier, as specified on your confirmation. As agent, Global accepts no responsibility for the acts or omissions of the Travel Supplier or for the services provided by them. Your booking with Amka Afrika is subject to these Terms and Conditions and the specific terms and conditions of the Travel Supplier you contract with and you are advised to read both carefully prior to booking. The Travel Suppliers terms and conditions may limit and/or exclude the Travel Supplier’s liability to you. Your booking is confirmed and a contract between you and the Travel Supplier will exist when Global sends you a confirmation on their behalf.
Pricing and Availability:
Global reserves the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur, including pricing errors. You must check the price of your chosen travel services at the time of booking. Global does not warrant that prices will not change until booking is paid in full and an increase must be borne and paid for upon demand either by Global, the airline, the tour operator or the Travel Supplier. In addition, please note:
The number of nights of travel packages is based on travel dates and not the number of nights of accommodation.
Additional airport and/or hotel and/or car rental fees and government taxes (other than sales tax) may not be included in your purchase. These are frequently collected at destination. Seat selection and resort stays may also incur fees.
Deposits and Payment:
In order to book your chosen travel services, you may be required to pay a deposit as required by the Travel Supplier. Please note that this deposit may be non-refundable. Unless otherwise stated, final payment is due no less than 60 days prior to departure. Some products or services must be paid in full at the time of booking. If final payment dates are missed, the itinerary will be cancelled and deposits forfeited and you may be responsible for any Travel Supplier penalties as a result. By submitting a booking request, you authorize Global and/or the Travel Supplier to make the applicable reservations on your behalf, including making any deposits and/or other payments to suppliers of the requested services. Except where otherwise advised or stated in the terms and conditions of the Travel Supplier concerned, all monies you pay to Amka Afrika will be held on behalf of the Travel Supplier and forwarded on to the Travel Supplier in accordance with Amka Afrika’s agreement with the Travel Supplier. For some products or services we offer, we may receive fees, commissions or financial incentives from third parties under this contract.
Credit Card Chargebacks:
Amka Afrika acts as an intermediary to assist you to organise products or services with Travel Suppliers. If for any reason a Travel Supplier is unable to provide their stated services, your remedy lies against the Travel Supplier, and not Amka Afrika. In the event that a payment has been made to Amka Afrika by credit card, you agree that you will not seek to chargeback your payment to Amka Afrika. If the credit card has been charged by the Travel Supplier, and you chargeback your payment from the Travel Supplier, you agree to be held liable and indemnify Amka Afrika against any cost resulting from your action, including but not limited to, any air debit memos charged to Amka Afrika. If Amka Afrika incurs any costs or penalties due to your chargeback request, including but not limited to legal fees to recover any payments that have been charged back, or fees imposed by payment processing providers, you agree that you will be liable for those costs. If your credit card declines, you guarantee that you will settle any amounts owing to Amka Afrika through an alternative payment immediately. Moreover, if your credit card payment is declined, you understand and agree that no rates or space can be held for any product or service, and no portion of your booking, product, or service will be confirmed until which time your payment is received in full.
Passport and Visas:
All travelers must have a valid passport for international travel with at least 6 months validity beyond the date of return. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport which is valid for the relevant destination and transit point. If this is not the case, you must let us know. Please bear in mind that passports can take a long time to receive after applying. Any penalties, fines, or other expenditure incurred as a result of your documents not meeting the requirements of the relevant authorities will be your sole responsibility to incur and you cannot hold Amka Afrika liable for any negative outcome. It is important that you ensure you have the correct visa for your requested trip, and any other travel documents or permits required embarking on your requested travel. We will not be held liable in the event your trip is cancelled due to you not meeting any visa requirements and you acknowledge and agree that you will not receive a refund, or have any recourse against us, if you fail to meet any visa requirements.
It is also important that you understand:
Any change in the length of your stay or travel services may result in a change of documentation that is needed to travel.
Any visa advice provided by Amka Afrika is based on the accuracy of the information you have provided. Visa advice is current at the time of issuance, and may be subject to change prior to your intended travel date. You are required to ensure you have the appropriate visa and travel documents for your desired travel.
Verification of documentation requirements must be done when the travel date nears.
Failure to provide the necessary documentation may result in denied boarding, or other penalties by the carrier or authorities, and you will not have any further recourse or the possibility of a refund.
Cruise passengers are required to provide a valid passport to embark on their cruise, regardless of the entry requirements for their country of embarkation.
Immigration authorities have the sole discretion to deny entry into the country, even when the relevant documentation is provided. Past criminal history may impact your ability to enter your requested country, and Amka Afrika takes no liability should your entry be denied for any reason.
Travelling through the United States of America, even in transit, will require you to apply for and receive an Electronic System for Travel Authorization visa (ESTA) prior to departure. Similarly, travelling to or through Canada, Australia, and many other countries will require you to apply for and receive an Electronic Travel Authorization (eTA), or a similar document, in order to enter the country. You may be able to check & obtain the right travel visa through logging into your Amka Afrika account and following the prompts in ‘Travel Visas’.
It is highly recommended that you check your government’s travel advice pages frequently, such as voyage.gc.ca, smartraveller.gov.au, or your country’s respective travel advisory.
Many countries require proof of vaccination in order to enter, such as COVID-19 vaccination, Yellow Fever vaccination, or other vaccinations. It is imperative that you speak with your local doctor, travel medical service or vaccination specialist well in advance of your travel. Any information provided by Amka Afrika related to medical information is not to be relied on, and you should always consult a registered medical professional.
Many countries require proof of comprehensive travel insurance and/or health insurance in order to enter, including medical care, hospitalization and repatriation. The insurance policy must be valid for the entire duration of your travel. You can obtain comprehensive travel medical insurance at globaltravelcover.com, or other sites.
For all flights, domestic and international, passengers must possess a valid form of government issued photo identification.
Travel Documents:
Travel Documents includes, but is not limited to, airline tickets, hotel vouchers, tour vouchers, or any other documents (whether in electronic form or otherwise) used to confirm an arrangement with a travel service provider. Any change in the length of your stay or travel services may result in a change of documentation that is needed to travel. Failure to provide the necessary documentation may result in denied boarding, or other penalties by the carrier or authorities, and you will not have any further recourse or the possibility of a refund. Travel documents may be subject to certain conditions and/or restrictions including, but not limited to, being non-refundable, non-date-changeable, and/or subject to cancellation and/or other change fees. Your name on your passport, visa and other travel documents must all be identical. An incorrect name on a booking may result in an inability to use that booking, the booking being cancelled, and the application of additional change and/or cancellation fees. Please review your travel documentation carefully and advise us immediately of any errors in names, dates, or timings. Verification of documentation requirements must be done when the travel date nears.
There are countries that require proof of vaccination in order to enter, such as COVID-19 vaccination, Yellow Fever vaccination, or other vaccinations, evidence of this may be required upon entry into that country. It is imperative that you speak with your local doctor, travel medical service or vaccination specialist well in advance of your travel. Any information provided by Amka Afrika related to medical information is not to be relied on, and you should always consult a registered medical professional.
Many countries require proof of comprehensive travel insurance and/or health insurance in order to enter, including medical care, hospitalization and repatriation. The insurance policy must be valid for the entire duration of your travel. You can obtain comprehensive travel medical insurance at globaltravelcover.com, or other sites.
Health and Other Requirements:
For many countries, international health certificates and/or vaccinations are required for entry. It is your responsibility to ensure you are aware of, and comply with any health requirements, health advisories, and/or health travel restrictions applicable to your destination country, and that you carry the required proof. Failure to present required documentation may result in you being denied entry into the country, or being deported. It is a requirement that you consult with your local medical professional to ensure you receive authoritative medical advice for your travels.
The COVID-19 Pandemic has resulted in additional measures being implemented by airlines and governments that you need to be aware of. You may be required by travel carriers and/or local authorities at your travel destination to both undergo and retain the results from specific testing prior to boarding and/or upon arrival at your destination. You may be denied boarding any aircraft or vessel or entry into any country, or be required to undergo self-quarantine at your destination, potentially at your own expense should you not have the adequate test or results. You should familiarize yourself with airline requirements around passenger safety, including the requirements for face masks. As a condition of entry into your desired country, you are required to comply with any local government regulations, and any costs or penalties levied by any government or local authority against you or Amka Afrika are your responsibility. This information can be subject to change without notice so we recommend updating yourself in relation to the relevant airline and government policies for your transit and final destination at each of (i) the time of booking, (ii) as you approach your travel date, and (iii) immediately before travel.
You acknowledge that you are choosing to travel at a time where you may be exposed to Corona virus. It is your own responsibility to familiarize yourself with all relevant travel information, including applicable health risks. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
Travel Insurance:
For your safety and peace of mind, and even as a requirement for entry into some countries, we recommend you purchase a comprehensive travel insurance policy. Amka Afrika is not an insurance company and has no responsibility for the submission, payment or adjustment of any insurance claims. Any claims that may fall under the relevant travel protection policy must be submitted to the insurance company that the policy was purchased through or underwritten by. You can obtain comprehensive travel medical insurance at globaltravelcover.com, or other sites.
Special Requests:
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. Global will pass on all such requests to the Travel Supplier, but we cannot guarantee that they will be met and we will have no liability to you if they are not.
Taxes:
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. Please bear in mind there may also be an additional local tax charge at some airports, which you may become liable for in addition to our costs.
Cancellations and Changes:
It is important that you understand that most flight and travel bookings are non-refundable and are unable to be rerouted. This is dependent on the type of fare and booking purchased. It is important that you are aware of the specific cancellation and change policies of the Travel Supplier that you are purchasing from, and the conditions specifically related to your purchase. Any refunds, if provided, are provided by the supplier and are made in line with the supplier terms made available to you at time of booking. Any changes or amendments to an itinerary or passenger details may not be permitted and may result in the forfeiture of a booking, or may incur additional charges from the airline, Travel Suppliers, or Amka Afrika. Please see fare details and invoice for penalty details.
Any cancellation or change request must be sent to Global in writing and will take effect at the time we receive it. Whilst Amka Afrika will try and assist, we cannot guarantee that the Travel Supplier will meet such requests. By accepting your terms and conditions and agreeing to be bound by them, you authorize Amka Afrika to seek to recover any refunds/credits that may be available from any airline or other Travel Suppliers. While most flight and travel bookings are non-refundable, should the Travel Supplier allow for a refund of the purchase, Amka Afrika reserves the right to apply a cancellation surcharge of 20% of the product price, with a minimum charge of $350, to cover costs related to service provision. If you commence travel, please be aware that the ticket will generally be non-refundable. If you cancel or change any flight segment or portion of any travel booking, you must advise the Travel Suppliers prior to the time of the initial departure or you will be deemed as a ‘no show’ which will result in you losing the value of any remaining portion of your purchase, or the entire purchase or payment. Travel Suppliers will often charge to make an amendment to the quantity of passengers and therefore any changes in your itinerary after purchase will most likely result in an additional charge from the Travel Supplier.
Amka Afrika will inform you as soon as reasonably possible if the Travel Supplier needs to make a change to your confirmed travel services or to cancel them. Amka Afrika will also liaise between you and the Travel Supplier in relation to any alternative services offered by the Travel Supplier but Amka Afrika will have no further liability to you.
Reconfirming Flight Times and Checking In:
It is imperative that within 24 hours of your departure you confirm your flight details. It is common for airlines and other transportation companies to make adjustments to scheduled travel and therefore your travel may differ from your initial itinerary. Your travel may be cancelled in full, or significantly changed, such as using a different terminal that you are required to inform yourself of. We recommend that you reconfirm each leg of your journey at least 3 days prior and 24 hours prior to departure. Amka Afrika is not responsible for schedule changes.
Check-in for domestic flights should be conducted at least 2 hours prior to departure, and for international flights, at least 3 hours prior to the scheduled time of departure. Some airports may have additional security requirements, or peak hours, so you are required to ensure you are at the airport and ready to check-in well prior to your scheduled departure. Many airlines offer online check-in between 24 and 12 hours prior to departure. All travellers are required to be present with their required boarding documents, such as itinerary/ticket, passport, travel visa, health checks, etc in order to be checked in for their travel. Most airlines and travel providers have a very strict check-in process, and any late arrivals may result in denied boarding.
Baggage Allowance:
Baggage allowance differs between airlines, and between routes. It is important to check the baggage allowance for each and every flight or travel that you embark on. Additional charges may apply for additional pieces of baggage, or for baggage that exceed weight, height, size, or other variables. Baggage fees vary between airlines and travel providers, and it is your sole responsibility to ensure you check the baggage allowance for your travel and that you adhere to their policies. Amka Afrika does not take liability for any costs or negative impact incurred due to not adhering to the baggage policy of the travel provider.
Liabilities:
To the extent permitted by law, neither Amka Afrika nor any of its related bodies corporate, directors, officers, employees, servants or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Tanzania Consumer Law and nothing in these Booking Terms and Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
Your contract is with the Travel Supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the travel services. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the travel services that we pass on to you in good faith, including the availability and description of travel services and products which may contain errors or other inaccuracies.
However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). The purpose of this limitation of liability is to allocate risk between you and Amka Afrika.
We will not be liable or pay you compensation if our contractual obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease (including Covid19 & variants thereof) at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination,
the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, and all similar events outside our or the relevant supplier’s control. If, in the event of “unavoidable and extraordinary circumstances” your travel cannot proceed as planned, your entitlements are subject to the policy of the Travel Supplier and Amka Afrika takes no responsibility and is in no way liable for any losses you may incur. Amka Afrika is also not liable for any negligent or willful act or failure to act by any Travel Supplier or other third party.
Please be aware that the general standards of health, safety and hygiene in the countries to be visited, including countries which you may be transiting through, may not be comparable to your home standards. Common conveniences and items such as air-conditioning systems in public places, hotels, or vehicles may not be up to western standards. If you are required to spend additional nights due to flight schedules, weather, or other uncontrollable factors, you will be responsible for your own hotel, transfers, meals costs, and other items related to the stay. Belongings, baggage, and any other items are entirely at the owner’s risk. Many countries have lower standards of safety and higher rates of crime, and you should make yourself aware of any hazards or potential concerns at your destination country (ies). The prices of any products are based on the rates in effect at the time of printing and are subject to alteration without notice, including foreign exchange rates. Global is not liable for any consequential loss or damage or any other loss or damage that may be incurred.
All the information, software, products and services on our website and the website of a Travel Supplier are being provided on an ‘as-is’ basis without warranty, and we do not make any representations with respect to the suitability of the foregoing, nor take responsibility and shall not be liable if any of the foregoing have viruses or harmful components. Any links or references to other websites on our website does not mean that we endorse those websites or the material or views on such other websites.
Travelling with Dependants:
Regardless of whether a child is travelling alone or accompanied by an adult, each child must travel with their own travel documents, including but not limited to a passport, visa, supporting documentation, medical documents, etc. Due to the inherent risks related to international trafficking, travelling with a dependent child, or having a child travel solo will require additional documentation, measures, and safeguards. This may include having a notarized letter of travel consent signed by all guardians with legal custody, or a death certificate of any guardian/parent to demonstrate there is no dispute in the child travelling. It is your sole responsibility to ensure you are aware of all requirements and conditions of travelling with dependents and children and that you adhere to them at all times.
Some countries have very specific requirements related to children travelling without both parents/guardians present, and you must make yourself aware of these requirements prior to travelling. In no way does Amka Afrika take any responsibility for any issue/s related to travelling with minors, children, and/or dependants in any form or manner. Please do not underestimate the importance of the requirements you need to adhere to, and please check with the government of each country you pass through, and the destination government and their respective authorities to determine your obligations, responsibilities and liability.
Differences to Accustomed Standards:
It is important that you understand that many standards vary significantly from country to country, including living standards, cultural standard, standards towards health, gender, sexual orientation, religion, ethnicity, as well as standards related to the provision of utilities, such as water, electricity, accommodations, services of all kinds, food, food preparation and storage, water quality, and other aspects of life that is accustom in your home country. Global shall not be held responsible for any loss, damage, illness, or any other negative impact incurred as a result of these different living standards.
There are no international standards that apply to all hotels, and the rating of hotels is done so in accordance with the normal standard of destination and country and may vary from your home country. Hotel ratings may also vary between travel suppliers for the same product, it is therefore important that you inform yourself as to the amenities and reviews of accommodation prior to booking. Bookings, amenities, products, and services are also subject to interruption at any time due to renovations, maintenance or construction. Amka Afrika acts only as an agent and cannot be held responsible for quality or interruption of services.
Complaints:
If you experience any minor difficulties during your travels, which are sometimes unavoidable and uncontrollable, or you have any queries or concerns you should first attempt to address the situation with the local Travel Supplier at the time, as there is very often an amicable solution that can be offered. Failure to address any issues at the time of occurrence and providing the opportunity to address it and provide a resolution may impact your ability to receive future compensation, reimbursement, or resolutions. Should the local Travel Supplier be unable to resolve the issue, you should contact your consultant. It is common for Travel Suppliers to require the presentation of a major credit card at the commencement of service to cover any additional costs, incidentals, and/or damages. It is recommended that you maintain availability of $1,000.00 on the credit card, and also be aware that Travel Supplier refunds may take a few days to be received back onto the credit card. If you wish to complain when you return home, you can contact the Travel Supplier and you will see their name and contact details in any confirmation documents we send you.
Privacy Policy:
Amka Afrika respects your privacy and is committed to protecting your personal data. Amka Afrika collects personal information for the purposes outlined in our Privacy Policy that is available at globalworkandtravel.com. Please refer to our Privacy Policy to fully understand how your data is used. By agreeing to these terms, you agree to our Privacy Policy.
You understand and accept that you may acknowledge and agree to these Terms and Conditions physically or electronically, or through other means of confirmation, including but not limited to acknowledgement via email or text. Moreover, your implied consent which is deemed via your actions which shall include without limitation the payment of invoices and/or your use of services provided by Global or other Travel Suppliers related to your booking. All such means will be deemed that you acknowledge the execution of this agreement and shall be legally bound to this agreement.
Governing Law:
This Agreement is governed by and is to be construed and interpreted in accordance with the laws of the United Republic of Tanzania. The parties submit to the exclusive jurisdiction of the Courts of United Republic of Tanzania to resolve any disputes which may arise in relation to this Agreement and/or sale in general by Amka Afrika to the client.
Acknowledgement:
You acknowledge that you are 18 years of age or above and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.
We strongly recommend that you reconfirm your flights at least 24 hours prior to departure time.
Enjoy your trip and thanks for booking with Amka Afrika !
